LEAH
DYCK
donny.brook@home.com
An enthusiastic high achieving professional dedicated to excellence and quality offering over a decade of client services.
Ø Over 11 years experience in
the service industry
Ø Proficiency in MS Office
97/2000
Ø Computerized and manual
accounting
Ø Extensive skills in Windows
95/98/ME operating systems
Ø Well organized, detail and
result orientated
Ø Strong commitment to quality
Ø
Managed
administration for two companies simultaneously
Ø
Researched
and reported on Internet Services for the individual and small business
Ø
Designed
and implemented new forms and procedures
Ø
Designed
and produced various publications and presentations utilizing MS PowerPoint and
Publisher
Ø
Prepared
and processed written communications utilizing advanced MS Word and Excel
techniques
Ø
Managed
and created databases, contacts, time and email with MS Access and Outlook
Ø
Calculated
daily bank deposits and reconciliations
Ø
Analyzed
and reconciled customer statements
Ø
Produced
financial statements including accounting of all transactions
Ø
Fostered
excellent customer relations and developed customer rapport
Ø
Resolved
customer complaints on an as needed basis, ensuring repeat business
Ø
Created
good working atmosphere
Ø
Generated
and increased morale through humor and a positive attitude
Ø
Resolved
staff scheduling discrepancies and interpersonal conflicts
Ø
Trained
staff on existing and changing protocols
Ø
Delegated
responsibilities to other staff keeping deadlines and commitments
Ø
Appointed
by the Minister of Environment in 1999 to review and change the policy on
Rehabilitating Orphaned Bear Cubs.
Ø
Chair
on the Cindy Verhulst Memorial Fund from 1995 to present. Involved in making
the decisions and raising monies
Ø
Instruct
the physically and mentally disabled to ride horses, increasing their awareness
and confidence through the bond shared between horse and rider
Hemlock
Valley Resort, Agassiz BC
Hemlock Valley Utilities Office\Accounting Clerk 1999-2000
Hemlock
Valley Resort, Agassiz BC
Hemlock Valley Resort Office Clerk\Sales 1999-2000
Hemlock
Valley Resort, Agassiz BC
Hong Kong Boys Restaurant Server\Supervisor 1989-1998
Mission
BC
Stitches Clothing Store Sales\Acting Assistant
Manager 1992-1993
Lougheed
Mall, Burnaby
Various Retail and Server
positions 1991-1994
Leverage through Leadership The Mentor Consortium Inc. 2001
Certificate
Simply Accounting 7.0 Level
1&2 The Mentor Consortium Inc. 2001
Certificate
College Accounting The Mentor
Consortium Inc. 2001
Certificate
Office Professions 2000+ The Mentor Consortium Inc. 2000-2001
Diploma
High School Mission
Secondary School 1989
Dogwood
Diploma