Office Professions 2000⁺

Program Synopsis & Outline

Synopsis: The Office Professions 2000+ program is designed to develop information and people managers as the lifeblood of every organization. The program graduates people who can apply finely tuned technical, administrative, and human relations’ skills within organizations to satisfy the increased demands of the changing business world.

I. Duration

The Office Professions 2000⁺ program is intended for adult learners attending classes on a full-time basis.

The program is intensive with regularly scheduled classes and self-paced course work encompassing 390 hours over 12 weeks (1 semester). Participants should plan to spend approximately 32 hours per week in class and 6 – 10 hours per week in home study.

The program is divided into the following approximate number of hours:

Teaching Modes	Hours
Seminars and Guest Speakers	25
Computer Workshops	165
Self-paced Course Work	75
Assignments and Team Projects	125
Total hours	390

II. Objectives

The program focuses on the following three major skill-sets:

Office Administration

· How to be an efficient office professional - organizing work, managing time, maintaining desirable attitudes, and setting priorities.

· How to rely on modern office equipment - computers, copiers, facsimile machines, transcribing equipment - for effective job performance.

· How to use published sources and databases for finding facts

· Information management - filing procedures, filing rules, supplies, equipment, retention, storage, and retrieval.

Human Relations

· Procedures and guidelines for dealing with people - face to face in the office or in meetings and over the telephone - and for making appointments and travel arrangements.

· Cues to recognize different personality styles, and style shifting from one style to another to communicate clearly and resolve conflicts to enhance relationships.

· How to maintain professionalism and ethics in the workplace to advance career goals.

· Strategies for carrying out responsibilities as a supervisor.

Information Technology

· Advanced proficiency in the use of Microsoft applications with emphasis on Word 2000 and Excel 2000 to the MOUS Expert User level; Access 2000, PowerPoint 2000, Outlook 2000 and Publisher 2000. Systems operate in the Windows 98 environment.

· Electronic office concepts such as sending and receiving e-mail; using the Internet, electronic calendar, local area networks, voice mail, on-line databases, computer assisted retrieval, and desktop publishing; assisting with teleconferencing; managing files with a computer; and caring for and storing magnetic media.

· Procedures for preparing and processing written communications - transcribing, composing letters, processing incoming and outgoing mail, and preparing reports.

· Plan and create written communication documents for the business environment

III. Program Modules

Each week consists of approximately 32 hours. During each day you will focus on Keyboarding, Computer software skills, Office Administration and Personal Development topics.

· Intro to Computers/Windows 98

· Outlook 2000/Internet/Email

· Publisher 2000

· Word 2000 Proficient

· Word 2000 Expert

· Excel 2000 Proficient

· Excel 2000 Expert

· PowerPoint 2000

· Access 2000

· Administrative Procedures

· Resume & Interview Skills